Can I pledge more than one reward?
Yes! Please add the amount (add-on price) on your updated pledge.
Last updated: August 18, 2020 11:12
How can I choose the style, size and color?
You will receive a post-campaign survey via your email where you can choose the style, size and color.
Last updated: August 18, 2020 11:12
What is EU Friendly?
For EU backers, there is normally an extra VAT/TAX from the imported goods. However, we’ll distribute your Kickstarter rewards from our EU distribution hub, meaning that there is no need to pay extra VAT/TAX.
Last updated: August 18, 2020 11:12
Where is the UD series manufactured?
Our factories and partners in Taiwan and Vietnam are all WRAP certified. We are extremely proud of being a Planet Neutral Design Company and that all of our fabrics are BLUESIGN approved, sustainable and highly recycled.
Last updated: August 18, 2020 11:12
Will you charge extra shipping fee for the freebies?
Honestly, for the Kickstarter reward, we hope you think it worldwide free shipping. Fairly speaking, we are also giving away UD T-shirt / Workout Shirt, the shipping fee is actually caused by the gift T-shirt. What’s more, we ONLY charge one-time shipping fee regardless of the number of clothes you buy from our Kickstarter campaign.
Last updated: August 18, 2020 11:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.